Tourist Jordan

What it is and where it operates

Tourist Jordan is a Jordan travel company that designs and sells its own day tours, private tours and multi-day packages, and also books hotels, airport transfers and private transport inside the country. The homepage introduces it as "Tourist Jordan, the Jordan tours & travel experts," says "Over 30,000 people visit Jordan with us every year," and calls the company "Jordan's leading travel company." It describes its staff as "a team of local experts in Jordan, available 24/7," and promises "Hand Picked Guides & Tour Leaders."

The destination menu covers Petra, Wadi Rum, Amman, Jerash and northern Jordan, the Dead Sea and Aqaba. The tour menus group departures by starting point: tours starting in Amman, tours starting in Aqaba, tours from the Dead Sea, and tours from Israel to Jordan and Petra. The packages reach across the borders too, with combinations of Jordan and Egypt, Jordan and Israel (including Jerusalem), and Jordan and the UAE. A currency selector lets visitors view prices in US, Australian or Canadian dollars, euros, pounds or yen.

The range of tours and packages

The homepage says the company offers "Over 100 Jordan tours, designed by our team of experts." Under Tours by Type the menu lists day tours, multi-day Jordan tours, Jordan package tours, private tours in Jordan, hiking tours and private transfers. Under Tours by Destination it lists Petra tours, Wadi Rum tours, Amman tours, Jerash and Northern Jordan tours, Dead Sea tours, Jerusalem and Israel tours, and Jordan and UAE package tours. The homepage tiles add airport transfers, private transport, tours to Jordan from Israel, custom tours, and Aqaba to Petra shore excursions for cruise passengers.

Package tours are sorted two ways. By length, there are Mini Package Tours of 2 to 5 days, and packages of 3 to 5, 6 to 8 and 9 to 13 days. By route, there are Jordan-only packages, Jordan and Egypt, Jordan, Egypt and Israel, Jordan and Israel, and Jordan, Israel and UAE. The homepage says the packages are "designed around for a range of travel styles, themes, lengths, and languages, so we aim to have something for everyone," though it does not name the languages.

Hotels are a separate part of the site. Visitors can browse hotels in Amman, Aqaba, Wadi Rum, Petra and the Dead Sea, lists of the best hotels in Jordan, Amman and Aqaba, and picks for families and new openings. The homepage says many of the hotels come "with special benefits," without saying what those are. The company also publishes a travel guide it says runs to over 100 articles, covering places from Amman to Wadi Rum, neighboring Israel, the UAE and Saudi Arabia, and practical topics such as getting from Amman to Petra and visiting Jerusalem from Jordan. The guide menu also carries sections on Jordan itineraries, getting around, flights to Jordan, travel advice and events, and the homepage features articles including The 6 Best Things to Do in Jordan, Best Bedouin Camps in Wadi Rum, 5 Experiences You Can Only Have in Jordan, 3 Steps to Planning Your Perfect Jordan Vacation and a piece on side trips to Egypt. For a reader still deciding between a day trip and a package, that library is the most detailed material on the site.

How the tours run

The homepage's "Why Travel With Us?" list is the main source on the day itself. It says "All guides have a government license (of course)," that "All vehicles are safe, modern and air conditioned (except for camels, where ridden)," that the booking and customer service team is available 7 days a week, and that there is 24/7 support for emergencies. The company's "Travel With Passion" pledge says the experience is "about more than just ticking the boxes on a bucket list or getting you a great Instagram photo," and that while "our guides have done the same trips many times," the team treats each guest's day like a theater production. The same list adds that the website is secure and that the company looks after personal details "as if they are our own," and it closes with the line "We are passionate about providing an authentic and rich experience." The homepage also says the company has been recognized, without naming an award or the body that gave it.

The site does not give group sizes for its tours, name the languages guides speak, say whether its day tours run as shared groups or only privately, or state what a tour price includes (entrance fees, meals, transport). It says nothing about minimum ages or about accessibility for travelers with limited mobility.

Booking, payment and cancellation

The homepage invites travelers to "Book Direct with Jordan's Leading Travel Company," with a search box for packages, tours and hotels. For advice there is an "Ask An Expert" form asking when the trip is, for how long and for how many people, and the company says "We respond to 90% of inquiries within one business day." The form also takes a phone number and a free-text message, which is where a traveler would describe a custom route. There is also a WhatsApp chat link, and a newsletter sign-up that the footer says carries the latest updates and special offers. The footer shows "Accepted Payment Types" and "100% Secure Payment" and links to terms and conditions and a cancellation policy.

In its sales messages the company promises "The Best Price Guaranteed" and "Fully Flexible and Easy Cancellation." The homepage does not spell out the terms of either: the cancellation window, any deposit, or how a price match would be claimed. Those details sit behind the linked policy pages, so travelers should read them before paying.

What the site leaves open, and who it suits

The homepage does not show a price for any individual tour or package, so a traveler comparing costs has to search the catalog or ask for a quote. The company does not give a founding year or the size of its guiding team.

Tourist Jordan suits travelers who want one company to handle a Jordan trip from end to end, from an airport pickup and a Petra day tour to a package of up to 13 days with hotels, and those who want to add Egypt, Israel or the UAE to the same itinerary. Cruise passengers at Aqaba have a dedicated shore excursion to Petra. Travelers who want fixed group-size limits or the cancellation terms spelled out up front will need to read the policy pages or ask before booking.