My Top Tour

A Spanish ticket and tour agency with an international catalog

My Top Tour is a travel agency that sells guided visits, free tours, excursions and monument tickets, most of them in Spanish cities but with a catalog that reaches across Europe and beyond. Its about page describes it as "a travel agency specialising in the management and sale of tickets, tours and cultural experiences in some of the world's most visited destinations," and says it combines customer service, "our own products," a physical presence and technology. The footer names the company behind it as MNPQ Gestores Turísticos, registered as a wholesale and retail travel agency. The staff list includes guides in Granada and Seville and booking managers for Granada, Madrid, Seville and Cordoba, Paris and Catalonia, so some of what it sells is run by its own team, while much of the catalog is tickets and third-party visits.

The about page claims "+2M" travelers, "+42" destinations, "+300" tours and experiences, "+30K" verified reviews and a 4,5/5 average rating. It has an operational presence in Granada, Seville and Madrid, plus kiosks and customer-service points. The Granada shop sits, according to the page, 2 minutes from the Alhambra ticket offices. Prices on the site are in euros.

Where the catalog reaches

The homepage lists its top destinations with a count of travelers, activities and a rating for each: Granada (794.208 travelers, 27 activities), Seville (224.241, 28), Córdoba (235.057, 14), Barcelona (551.678, 34), Paris (307.225, 24) and Madrid (425.902, 32), then much smaller numbers for Amsterdam, Edinburgh, London, Berlin, Florence, New York and Krakow. Those figures show that the business is concentrated in Spain, with Paris the one large foreign destination.

The all-tours page lets travelers filter by category (Excursions, Activities, Local experience, Free Tour, Only tickets, Ticket + audio guide, Private tour and Guided visits), by duration, by traveler profile (couples, families, pet friendly, solo), by language (from Spanish, English and German to Japanese, Arabic and Korean), and by price between €10.00 and €240.00. Examples on that page show the range. A Guided Tour of the Royal Palace of Madrid runs 2h from €39.00, a Guided Tour of the Real Alcázar, Cathedral and Giralda runs 2h 30min from €59.00, and a Guided tour of the Prado Museum and Royal Palace of Madrid runs 5h from €68.00. A Skip-the-line Ticket to the Prado Museum with Audioguide APP shows €24.99 against a struck 29.99€, and a Guided Tour of the Alhambra in Granada shows €36.99 against 49.99€. Further afield there are a Ticket with Audio Guide APP to the Louvre Museum (2h 30min, €59.00), a 9h Trip to Albi and Cordes-sur-Ciel (€26.00), a Tour of Xochimilco, Coyoacán, and Frida Kahlo Museum (10h, €46.74), a Trip to Boston from New York (€130.00), and a Colosseum and Roman Forum small-group tour (€90.00). The same page lists "Essential Free Tour" walks in Segovia, Salamanca, Cádiz and Stirling, and a free tour of the historic center of Amsterdam at €0.00.

How the walking tours work

The Essential Free Walking Tour Seville is the clearest example of the free-tour format. It runs in Spanish and English and passes the outside of the Cathedral and Giralda, the Archive of the Indies, the Royal Alcázar, the Torre del Oro, the Plaza de Toros de la Maestranza and Plaza de España. The meeting point is the Fuente Farola in Plaza Virgen de los Reyes, where the guide waits "with an orange umbrella." Booking is free and "you decide the price at the end of the experience"; monument entries are not included. The FAQ says the tour goes ahead "regardless of the weather," the logistics section asks guests to be at the meeting point 15 minutes early, says pets are allowed in outdoor areas and states "The tour is accessible," without detail. Groups of more than 6 people must prepay. The page shows 4.8 / 5 from 55 reviews and says 17,263 people have booked it, though it is currently marked "TEMPORARILY UNAVAILABLE."

The paid Guided Tour of the Royal Alcázar of Seville (from 38.00€, in Spanish, French, English and Italian) sets out firmer rules. The price includes entry to the Alcázar and an "Accredited guide," and the page promises skip-the-line access. Guests must carry an original ID card or passport, arrive 10 minutes early, and children's tickets need at least 1 adult per booking. The tour needs a minimum group of 6 participants; if that is not reached, guests get a downloadable audio guide and a refund of the difference. It meets at the fountain-lamp post of Plaza Virgen de los Reyes, again with the guide holding an orange umbrella, and hands out the entry tickets there just before the visit. The page shows 4.6 / 5 from 53 reviews.

Booking, cancellation and support

Booking runs through the website and app, with accounts, a cart, mobile tickets and audio guides. The homepage promises flexible cancellation on most of its products, a best-price guarantee and customer service 24/7. The individual tour pages show that the terms vary a great deal. The Seville free tour's cancellation section only asks guests who cannot attend to tell the company by phone or WhatsApp. The Alcázar tour says that "Once a reservation request is made, no changes or cancellations are allowed," and that in high season the amount is held and the company will confirm within 72 hours. Reviews are collected by email after the activity, and the homepage says all ratings come from customers who booked and traveled with My Top Tour.

What to check, and who it suits

The platform-wide promise of flexible cancellation does not hold for every product, as the Alcázar tour shows, so the cancellation tab of each tour is worth reading before paying. Group sizes are not stated on the Seville tour pages, except for the Alcázar's minimum of 6. Most destinations outside Spain show only a handful of activities.

My Top Tour suits travelers heading to Granada, Seville, Córdoba, Madrid or Barcelona who want a guided monument visit, a free walking tour or an audio-guide ticket from a company with staff and a shop on the ground, and those who prefer to book in Spanish, English, French or Italian. Visitors to its smaller destinations will find a short list and are better served checking the city page before planning around it.