Disabled Accessible Travel

An accessible travel agency with Barcelona roots

Disabled Accessible Travel is a travel agency that organizes private accessible tours, shore excursions, adapted transfers, mobility equipment rental and accessible accommodation, mainly across Europe. It describes itself as "a travel agency specialized in organizing 100% accessible holidays," working through what the About page calls its "network of service providers." Its address is Passeig Picasso 38, 08003, Barcelona, Spain, and prices and quotes come from its own agents.

On reach, the About page says the company started in Barcelona, expanded along the Mediterranean coast and Europe's mainland, and "nowadays, the company offers services throughout Europe," adding that it can offer services "in other designated areas" on request. The homepage advertises "100+ Accessible Destinations," and the travel agency FAQ says it offers "bespoke services in over 30 countries and over 150 destinations," across Europe and "selected international destinations." The customer reviews on the homepage mention trips in Spain, Italy, France, Portugal, Greece, Croatia, Norway, the UK, Turkey and the Netherlands, among others.

The About page traces the company to Alan Broadbent, who founded it in Barcelona in 2004 to run barrier-free tours for slow walkers and wheelchair users. Mirjam Versteegh acquired it in 2017 and became Managing Director; the timeline says headquarters then moved toward the Netherlands while the Spanish office stayed "100% up and running." The site calls the company "Europe's leading accessible travel agent," which is its own description.

What it arranges

The services page lists cruise port transfers, "Special needs at sea mobility equipment rental," private tours and shore excursions, and non-urgent medical transportation. Its examples range from "a multi-day tour covering the most beautiful sites of Switzerland" to a Mallorca trip, the fjords of the Nordics, and private tours from Mediterranean cruise ports. The FAQ says it also sells packages combining "pick-up and drop-off with private adapted transport, accessible accommodation and a selection of private adapted tours," with dinner reservations on request.

The FAQ is specific about what it does not handle: flights, cruise cabins, entrance tickets on their own (without tours) and train tickets.

Mobility equipment depends on the destination; the FAQ lists manual wheelchairs, electric wheelchairs, mobility scooters, shower chairs, hoists and other aids, including foldable, heavy duty and 4-wheel drive scooters. In hotels, equipment can be delivered into the room. In the port of Barcelona, the company says it can deliver into the cruise cabin for cruises that start and end in Barcelona, though it "can unfortunately no longer deliver rental equipment to MSC cruises."

Beyond leisure trips, the site covers business travelers, specialized care and tourist support, accessibility audits for hotels and venues, and a commission program for travel agents. In 2019 it launched accessaloo, a user-generated app for finding accessible toilets. The timeline also records that in 2020 it acquired Barcelona-Enabled, which it says added group tours and group accommodation in accessible hotel apartments in Barcelona.

How tours and transfers work

The FAQ says "Our accessible tours are private," and that each tour page carries "a dedicated accessibility section" covering "walking surfaces, step-free access, vehicle accessibility, and other relevant information." It says its tours are designed for "wheelchair users, mobility scooter users, travellers using walkers, canes, or other mobility equipment, slow walkers, and able-bodied travellers alike." On language, it states: "English is the standard language. Where possible, we provide additional language options."

Transfers get the most detailed answers. The FAQ describes a wheelchair accessible taxi as a vehicle with "a rear ramp or hydraulic lift and professional tie-down systems," and asks for wheelchair dimensions and luggage details so the right vehicle is sent. Group transfers can run from an adapted taxi to a minibus. Transfers must always be booked ahead: "We cannot arrange same-day bookings." For flights, it tracks the flight number and says "One hour of waiting time is included in every airport transfer," with extra waiting costs possible beyond that. Baby seats must be requested in advance.

For hotels, the FAQ says the company checks "prior to booking" that its accessible rooms have a roll-in shower, and warns that few hotels have hoists, pointing guests to its hoist rental. The homepage promises: "Your accessible room is guaranteed."

Booking, payment and support

Individual travelers request a quote or a tailor-made plan. The FAQ says the price of a transfer depends on "your destination, the distance, the number of passengers, the total amount of luggage and the type of vehicle needed," and that an agent replies "with a clear price." Payment rules are stated plainly: "Unfortunately we cannot take credit card payments." Options are "an international wire transfer or alternatively a PayPal payment (5% PP fee)," and "all our services are on prepaid basis." Some hotels need a credit card to hold a room, which the company collects "for reservation purposes only, not for payment."

Travel agents follow a stepwise model on their own page: share the request, receive a proposal, present it, let the company handle the logistics, and earn commission "on confirmed bookings, processed upon receipt of your commission invoice."

Contact is dat@disabledaccessibletravel.com or +34 930 330 498, with office hours of 8.00 - 18.00 CET, Monday to Friday, closed on weekends.

What the site leaves open, and who it suits

The site does not publish tour prices or a cancellation and refund policy in its FAQ or service pages; the footer links to Terms & Conditions. It says its reach is "100+" destinations on one page and "over 150" on another without explaining the difference. Individual tour durations and group limits sit on tour pages rather than in the general FAQ, and the site does not say whether guides and drivers are staff or partners.

Its strengths are the depth of its practical answers: ramps and tie-downs, wheelchair dimensions, waiting time, cabin delivery, payment methods and what it does not book. That suits wheelchair and scooter users, slow walkers and their families who want private tours and transfers arranged across several European cities or cruise ports by one agency, and travel agents with clients who need that expertise. Travelers who want to pay the company by card directly, rather than through PayPal, or book a same-day transfer will find the rules here do not allow it.