Dubai Private Tour

The Company and Where It Operates

Dubai Private Tour is the trading name of Milan Tours & Tour Guide Services LLC, a Dubai company that runs private tours with its own drivers and guides and also books attractions, cruises and hotels. The footer gives an office address in the Al Makhawi Building in Dubai. The homepage's destination finder lists Dubai, Abu Dhabi, Sharjah, Fujeirah, Al Ain and Ras Al Khaimah, and the transfer menu adds Ajman, with the transfer pages offering hotel changes "within any 7 emirates of UAE." Prices are shown in both UAE dirhams (AED) and US dollars. The homepage describes the company as "licensed specialists in the field of travel and tours, with sixteen years of rich experience," and the About page says it is "licensed and ranked the most experienced tour operator in the UAE," a claim the site makes without naming who ranked it.

The company's pitch leans on Dubai itself. The About page promises "the timeless tranquility of the Arabian deserts" and "the lively bustle of the souk," and says its holiday packages range "from seven star luxuries to a cheap but quality package."

Tours, Cruises and Activities

The homepage groups its catalog by tour type: Luxury Tours, Desert Safari, Airport Transfers, City Tours, a Budget City Tour, a Budget Airport Layover Tour, a Budget Desert Safari and a set of Expo 2020 packages. Beyond those sit bookable activities and tickets: a Dinner Cruise, a Luxury Yacht Charter, Meet Local Emirati, Hot Air Balloon, Helicopter Tour, Skydive Dubai, Seaplane Tour, Burj Al Arab and Burj Khalifa reservations, Ferrari World, Camel Race, Stable Tour and Dune Buggy, plus general attraction tickets and hotel bookings. The site does not say which of these activities it runs itself and which it books with another company, so the dinner cruise and yacht charter should be read as bookable products rather than the company's own boats.

The homepage lists 5 most popular private tours with prices in both currencies: a 4 Hours Abu Dhabi Mosque Private Transfer at AED 600 (USD 165), a 4 Hours Dubai Private Tour at AED 726 (USD 199), a 6 Hours Desert Safari Dinner With Private Car at AED 1310 (USD 359), a 4 Hours Abu Dhabi Grand Mosque Tour at AED 800 (USD 219) and an 8 Hours Dubai Private City Tour at AED 1310 (USD 359). The homepage FAQ suggests 6-7 days to see the city properly, and customer reviews on the page describe a 4-hour layover trip and a 6-hour city tour.

Transfers and Chauffeur Service

Transfers are the most fully documented part of the site. The Dubai transfer page lists a Dubai Airport Arrival Transfer at USD 59 (AED 215) for 1 to 4 people in a Toyota Previa (7 seater) or USD 79 (AED 288) for 5 to 8 people in a Toyota High Roof (14 seater), with the same prices for departures. Hotel-to-hotel transfers within Dubai are USD 49 (AED 180) or USD 69 (AED 275). Intercity runs from Dubai to Abu Dhabi, Ras Al Khaima and Fujeirah are each USD 123 (AED 450) for 1 to 4 people or USD 174 (AED 635) for 5 to 8, Dubai to Ajman is USD 85 (AED 310) or USD 109 (AED 400), and Dubai to Sharjah is USD 75 (AED 275) or USD 99 (AED 360). The Al Ain page prices Al Ain to Dubai at USD 109 (AED 399) or USD 160 (AED 585).

A private chauffeur service is priced by the hour, with "a minimum of 4 hours" chargeable: USD 40 (AED 146) per hour for 1 to 4 people, rising to USD 65 (AED 237) per hour for 11 to 13 people in the High Roof van. Every transfer includes a private car, an English-speaking driver and bottles of water. At the airport, the page says, the driver waits at the visitors stand with a name sign and helps with luggage; for hotel changes, pickup is from the hotel lobby. Cruise ship terminal pickups are offered too.

Booking, Payment and Support

Booking works by prior reservation. The Dubai transfer page says guests share their travel plans and hotel details, receive a booking confirmation and a voucher to show the driver, and "pay the booking amount in advance only and need not pay anything to the driver." The Sharjah page describes the same prepaid voucher system and says the customer service team is "available round the clock," with transfers "available 24x7x365" and contact "through Call/Email or Chat." The site lists 2 UAE numbers, +971 55 955 4333 and +971 4 3961 444, a USA toll-free number, +1 (800) 659 0187, an email address and a WhatsApp chat button. The About page says the company's tour guides are "multi-lingual, speaking most European and Asian languages," while the transfer pages specify English-speaking drivers.

On reviews, the site embeds a TripAdvisor widget showing 1,420 traveler reviews and a ranking of #5 of 341 Outdoor Activities in Dubai, with a TripAdvisor copyright line dated 2016, and a second badge saying the company is rated "excellent" by 1,231 travelers. Testimonials on the homepage name guides such as Shah and Basheer.

What the Site Leaves Open and Who It Suits

The footer links to a cancellation policy, but the terms themselves are not set out on the tour or transfer pages, so the refund window has to be checked before paying in advance. The popular tours list a duration and a price but no itinerary, start time or inclusions on the homepage. The rating widgets carry old dates, and the site does not say which activities are run by its own staff and which are booked through others. Age limits and any requirements for the balloon, skydive or dune buggy trips are not stated.

Dubai Private Tour suits travelers who want a private car and driver, whether for an airport pickup, a hotel change between emirates or a layover tour, and who like seeing a fixed price in both dirhams and dollars before booking. Travelers on a cruise stopover or a long layover are directly catered for. Those who mainly want a boat trip will find the dinner cruise and yacht charter listed alongside everything else, but with less detail on the site than the transfer service gets.