HawaiiTours.com

What It Is and Where It Operates

HawaiiTours.com is a Honolulu-based travel company that both runs some tours itself and sells tours from other local operators, across the four main Hawaiian islands: Oahu, Maui, the Big Island (Hawaiʻi Island) and Kauai. Its FAQ answers the operator question directly: "We provide many of the Oahu sightseeing and Pearl Harbor tours listed on the site. We work with local, trusted activity companies to provide additional experiences for our guests," adding that it vets "each company for quality, knowledge, and professionalism." The group-travel page calls it "a travel destination company, not just a tour operator and supplier but also a travel agency," and the about page describes "a full-service destination management company" with on-island managers, guest service teams, guides "and a managed fleet of vans and mini-coaches." The site calls itself "proudly Hawaiʻi-owned and operated." The office is at 2270 Kalakaua Ave in Honolulu, and the phone line is listed as open daily from 5:00am to 9:00pm HST. Prices are in US dollars. One point to know before booking: a notice dated December 18th, 2025 says the company "is under new management," and the timeline says it was purchased at the end of 2025 by a Waikiki-based company. The notice warns that "there may be disruptions in our customer service team as well as delays in answering emails and phone calls."

The Tours, Island by Island

The menus run by island and theme. On Oahu, the lead Pearl Harbor product is "USS Arizona Memorial, Battleship Missouri Plus City Tour incl. Punchbowl," a 7-hour group tour from Waikiki from $157. Oahu also has Chief's Luau (3 hours at Wet'n'Wild in Kapolei, from $144), the Mauka Warriors Lūʻau (from $148), the Star of Honolulu 2-hour dinner cruise from Aloha Tower (from $129), a North Shore zipline (2.5-hour small-group tour, from $190) and Oahu Private Tours, "8 Hrs. Daily" with a private guide and vehicle, from $1,300. On Maui, the Road to Hāna Tour runs 10 hours from Maui resorts with a local guide and drinks, from $294; the Majestic Haleakalā Sunrise Tour is 8 hours with breakfast, from $264; Old Lahaina Luau, with a set-course meal and table service, is from $231; and the Molokini and Turtle Reef Morning Snorkel runs 5 hours from Maalaea Harbor, from $186. The Big Island list includes the Deluxe Twilight Volcano and Stargazing Tour (10 hours from Kona resorts, from $309), the Grand Circle Tour (11 hours, from $259), the Manta Ray Night Snorkel from Honokōhau Harbor (2.5 hours, from $130) and a Hilo horseback ride labeled "Family-Friendly Adventure Tour, Ages 8+" (from $150). Kauai has Mountain Tubing (3 hours from Lihue, from $169), a Waimea Canyon and Kōkeʻe tour (8 hours, from $194), the Secret Falls Kayak Tour on the Wailua River (5 hours, from $137), a Nā Pali sunset cruise with a 3-course dinner (from $250) and the Kauai Doors Off Helicopter Tour, a 45-minute shared flight with a "6 Guest Max.," from $370.

Packages, Groups and the Day Itself

Vacation packages range from the Oahu Vacation Package (5 days and 4 nights in Waikiki with a Pearl Harbor tour, a luau and on-island transportation, from $1,780) through several themed trips from $3,235 to the Luxury Hawaiian Vacation from $7,405, which lists 4 to 5 star resorts and flights with premium upgrades. A 1.5-hour Island Itineraries & Travel Consultation session is sold as well. On pick-ups, the FAQ says "many of our tours offer transportation from major Waikiki hotels or consolidated downtown locations" and asks guests to check each tour before booking; Oahu vacation-rental pick-ups cost extra. The group page says the company handles groups "from 30 to 3,000 people," from schools and bands to church groups, family reunions, sports teams and conferences. Its group FAQ describes Mercedes Sprinters "with up to 15 guests per guide for groups under 40 people," a standard of "only 12 guests or fewer per guide," and 24-passenger mini-coaches or 52-passenger coaches for larger groups. The policy page warns that "No stop is guaranteed to be operating on the day of your tour," and that Navy and Army operations can close Ford Island or the Arizona Memorial boats without notice. The terms include a long assumption-of-risk waiver, and contracted vendors may present their own waivers before an activity.

Booking, Cancellation and Payment

The cancellation rules are detailed. For tours without an airline ticket and groups of 5 or fewer, a request "72 hours or more prior to the start of the tour or activity is honored with a full refund," with no refunds inside 72 hours or for no-shows, and no charge for date or tour changes outside that window. Optional Trip Protection at 7% allows cancelling or rescheduling for any reason at least 24 hours ahead, refunded less the protection cost and processing fees. Helicopter tours and parties of 6 or more should cancel at least 7 days ahead for a full refund. Tours with inter-island airfare are refundable only with the 7% Trip Protection and at least 48 hours' notice; without it, bookings are "final sale." Vacation packages of 4 or more nights include cancellation insurance with a "full credit refund" up to 72 hours before departure (7 days for groups of 6 or more), and a cash refund costs an extra fee. Passport to Pearl Harbor tickets are final sale. Cancellations count only by email or by phone with a live agent, not voicemail, text or social media. Gift cards are sold, are not refundable for cash, and turn into credit if the tour is cancelled. The site also advertises "No Interest Payment Plans," and the group page says it handles payment plans for groups.

Background, and What Stays Open

The timeline goes back to 2015 and lists Oahu tour operations from 2018, Maui and the Big Island in 2021, Kauai in 2023 and IATA accreditation in 2024, while the mission statement speaks of "showing the heart of the islands for over 20 years." The about page names members of the guest services team, tour guides and a mechanic, and mentions Maui wildfire relief work and membership of the Sustainable Tourism Association of Hawaii. The homepage shows 5/5 from 1021 reviews. Listings are not labeled to show which ones the company runs and which a partner company runs, beyond that FAQ answer. Age limits and fitness levels appear only on a few listings, such as the 8+ horseback ride, and swimming requirements for the snorkel trips are not given in the homepage listings. How the new management affects existing bookings is not spelled out beyond the service-delay notice. HawaiiTours.com suits a visitor who wants one local desk for luaus, Pearl Harbor, volcano and snorkel trips across several islands, and groups that need transport and logistics handled from Honolulu. Anyone who wants flexible cancellation should read the 72-hour, 7-day and flight rules closely and consider the Trip Protection option before paying.