Pelago

What It Is and Where It Operates

Pelago is the Singapore Airlines Group's marketplace for things to do: attraction tickets, tours, theme parks, transport, rail passes, cruises, wellness and eSIMs. It sells other companies' experiences rather than running its own; the about page says the platform "continues to grow as we partner with leading operators globally". The same page gives the scale as 2,000+ destinations, 200,000+ travel activities and 100+ employees. Its timeline runs from an idea conceived by Singapore Airlines in 2019, through a beta launched during the pandemic in 2020 and the official launch in Singapore in 2021, to an expansion across Asia Pacific and Europe in 2022 and 2023 and a mobile app in 2024. The footer names the operating company as Encounters Pte. Ltd., with travel agent license TA03351. Singapore is the home market and the densest part of the catalog, and the homepage's popular destinations run through Singapore, Sa Pa, Bangkok, Queenstown, Tokyo, Pattaya, Kuala Lumpur, Hong Kong, Cairns and Osaka. Traveler reviews on the about page show the European side in practice: Disneyland Paris tickets, a Swiss Travel Pass and a JR Whole Japan Rail Pass. The name, the page says, comes from "archipelago".

The Range: Tickets, Tours and Events

The homepage menu splits the catalog into attractions, tours, transport, eSIM, activities, wellness, cruises, theme parks, essentials, zoos, rail passes, food tours, water sport, classes, events and experiences. Theme parks and big events lead. The Universal Studios Singapore page shows 4.4 from 3,592 reviews and 213K+ booked, with a standard admission from USD 60.18, dated non-peak, peak and super peak tickets, and a Twilight Promotion from USD 64.2 that gives admission from 4pm to 8pm plus a SGD20 food and drink voucher with no minimum spend. Halloween Horror Nights tickets start at USD 68.1 for non-peak nights, with entry from 7:30pm on listed dates in September and October 2026; the page says the event is not recommended for children under 13 and admission does not allow re-entry. The Formula 1 Singapore Airlines Singapore Grand Prix 2026 page, billed as a Pelago exclusive, shows 4.8 from 415 reviews and 19.4K+ booked, with a 1-Day Zone 4 Walkabout from USD 164.7, a Stamford Grandstand seat overlooking Turns 7 and 8 from USD 196.38, a Padang Grandstand seat from USD 216.96, and passes rising to a 3-day Sky Suite hospitality package from USD 8,987.42. The tours list shows 10,000 results under its filters, from Singapore heritage trips such as the Kusu Island Heritage Tour with the Southern Islands Ferry, Roots and Flavours on Pulau Ubin, and The Northern Straits coastal maritime heritage tour (4.4 from 186 reviews), to The Original DUCKtours Singapore, Big Bus Singapore, a DMZ tour from Seoul and a Mt Fuji day tour from Tokyo, each priced per tour on its listing.

How It Works on the Day

Most tickets are digital and the listing states the confirmation type up front. The Universal Studios and Formula 1 pages mark their standard tickets "Instant confirmation" and "No cancellation", while the Sky Suite package shows "Manual confirmation". The Halloween Horror Nights terms are specific: each ticket is valid for one entry on one of the listed event dates, each guest scans their own QR code at the entrance, bag checks may be carried out, and the food voucher on the Twilight ticket can be redeemed up to 30 minutes before the posted park closing time. Some Universal Studios options are valid for use within 7 days of the chosen start date. The Formula 1 page lays out the October 9 to 11 race weekend by day and describes each grandstand's view, which helps in choosing a seat. For getting around, the homepage's travel essentials block offers eSIMs and SIM cards, private car with driver, ferries, trains and rail passes, airport lounges and airport transfers, and a separate banner says airport transfers can be booked worldwide with pickup and drop-off at the airport or hotel. Guide languages and meeting points are set by each operator and appear on the individual product pages rather than in the category list.

Booking, Rewards and Support

Pelago's pitch is built around the airline. The homepage says members earn or redeem KrisFlyer miles on every booking, and lists perks of up to S$150 off for Singapore Airlines passengers and up to S$15 off for Scoot passengers. The about page says offers and deals are exclusive to SIA, Scoot and KrisFlyer customers, and some Formula 1 tickets are marked "For KrisFlyer members only". Sign-up brings 10% off the first 2 bookings, and the app carries 10% off with promo code APP10, plus app-only promos and booking management on the go. Prices can be shown in a long list of currencies, from SGD, USD, EUR and GBP to JPY, KRW, THB and CHF, and the site runs in English, Korean, Japanese, Bahasa Indonesia, Vietnamese, Thai and simplified Chinese. The homepage promises "Verified reviews, secure payments, and high-quality standards". Support runs through a virtual assistant, a help center, a chat link and an email address in the footer, and gift cards and a trip planner are linked there too. Cancellation is stated product by product: theme park and race tickets show no cancellation, while tours such as the Kusu Island trip carry a free cancellation label.

What the Site Leaves Open, and Who It Suits

A free cancellation label on a tour card does not say how many hours before the start it applies, so that detail has to be checked on the product page. The platform's own pages do not describe how it vets the operators it partners with, beyond the promise of verified reviews and high standards. How many KrisFlyer miles a given booking earns is behind a learn more link rather than on the product page. Pelago suits travelers flying Singapore Airlines or Scoot and anyone collecting KrisFlyer miles, and it is especially strong for Singapore itself, where theme parks, the Grand Prix and heritage tours are all in one place. Travelers who need an operator's full terms before paying, or who want flexible tickets for the big attractions, should read each listing's conditions, since the most popular tickets here are non-refundable.