Go City

What it is and where it operates

Go City sells multi-attraction sightseeing passes for 28 destinations worldwide. It does not run the attractions or tours itself: a traveler pays "a set price for one digital pass that allows entry to a range of sights, tours, museums and experiences" operated by others, in the site's words. It covers destinations including New York, London, Paris, Las Vegas, San Diego, Los Angeles, Chicago, Boston, Miami, New Orleans, Orlando, Cancun, Philadelphia, San Antonio, San Francisco, Oahu, Amsterdam, Barcelona, Dublin, Gothenburg, Madrid, Prague, Rome, Stockholm, Dubai, Hong Kong, Singapore and Sydney. The site says its passes give entry to 1,500 attractions across these 28 destinations, claims "a global community of over 17 million users" and says its passes have "over 21,000 5-star reviews". It calls itself "the world's leading sightseeing pass", which is its own description. Prices are set per destination and are not shown on the homepage. The destination menu groups the cities into North America (from Boston and Cancun to San Francisco), Europe (from Amsterdam and Dublin to Gothenburg and Stockholm) and Rest of World (Dubai, Hong Kong, Singapore and Sydney), with New York, Paris, San Diego, Las Vegas, London, Oahu and Chicago shown as top destinations.

4 pass types and how they work

Go City offers 4 distinct pass structures tailored to different trip lengths and preferences. The Essentials Pass lets travelers choose 3 attractions from a short, streamlined list the site selects. The Explorer Pass allows travelers to choose between 2 and 10 attractions from a wide range of top sights and activities. Travelers have up to 30 days from first use to visit the selected attractions at their own pace. The All-Inclusive Pass provides unlimited access to a wide variety of top sights, tours, tastes and experiences for a set duration. Travelers choose between 1 and 10 days of validity and can visit as many included attractions as they wish during that period. The All-Inclusive Pass Plus is available in selected destinations only and offers the same unlimited daily access as the All-Inclusive Pass with additional premium attractions included.

The site emphasizes that travelers on an All-Inclusive Pass have flexibility to decide which attractions to visit as they go, rather than pre-selecting. The site also states that Go City offers passes under destination-specific brand names including The London Pass, The New York Pass and The Paris Pass, and that buyers through any of these brands "are buying an official Go City attraction pass."

Pricing, savings and itinerary planning

The site states that on average Go City customers save up to 50% compared to buying individual tickets to the same attractions. The platform includes a money-back guarantee: if the attractions a traveler actually visits would have cost less individually than the pass price, Go City promises to refund the difference. To qualify for a refund claim, the traveler must have purchased the pass directly from the Go City website, used an All-Inclusive Pass at least 3 times per day for every day it was valid or used up all Explorer Pass choices. Refund claims must be submitted by email within 14 days of the pass's last use, including the order confirmation number and screenshots from attractions' websites or other travel sites showing the combined individual price would have been less than the pass cost. The site states it reviews claims within 7-10 business days.

The homepage offers a trip planner that, it says, "turns your trip details and preferences into a fully mapped out, timed sightseeing schedule", starting from a city, dates and the number of adults and children. Travelers can plan before the trip or decide as they go in the app, which the site describes as having an "AI-powered itinerary builder".

Mobile app, booking and support

Go City provides a dedicated mobile app available for download to sync passes, make reservations for popular attractions and view the trip plan. Booking is online. The homepage says only that reservations are needed for "popular attractions", so which included sights need a time slot is left to each destination's pages.

The site offers a 5% newsletter discount for new email sign-ups. The privacy policy states that Go City does not sell personal data. A Help Hub holds further FAQs. The homepage does not describe a phone line or live chat; the only contact it spells out is the email address for savings claims.

What destinations include and what the site does not detail

The site emphasizes that each destination's attraction roster differs. The New York passes, for example, include the Empire State Building Observation Deck, Top of the Rock and the 9/11 Memorial and Museum plus 100+ more attractions. The homepage does not list which attractions each destination's Essentials, Explorer or All-Inclusive pass includes, so the destination page is where value has to be checked before buying.

The homepage shows no pass prices at all; travelers choose a city and dates to see them.

The homepage does not give a cancellation or refund policy for an unused pass (the savings guarantee is a different thing), and it says nothing about guide languages, children's ages or accessibility at included attractions. Those details sit with each destination and attraction.

When Go City works well

Go City suits travelers visiting one of its 28 cities who plan to see several paid attractions and want to pay once. The site itself says a pass works well for anyone planning "more than one or two paid attractions in a single destination". The trip planner and the choice of pass types mean travelers with different trip lengths and priorities can find a fitting option. The savings guarantee refunds the difference if the attractions visited would have cost less, provided its usage conditions are met. The platform is least useful for travelers visiting a destination off the list, travelers interested in experiences outside the included list, or those prioritizing depth in a single attraction over breadth across many sites. Visitors who want only one or two sights will usually do better with single tickets, which is also the site's own framing. For everyone else, the FAQ's main argument besides price is convenience: one pass "removes the need to book and pay for each attraction separately", with reservations for the busiest sights made in the app.